Where's my Software?!

Sunday, January 4, 2009

Well, so far I have not experienced any of the problems I had with my old Vista Laptop, except for one thing!
What should have been a fairly simple process has now taken a month and is not yet resolved! Before switching to the MAC OS, I contacted Adobe Customer Support to find out if I would need to purchase a new copy of Photoshop for MAC. I was told that, no this was not necessary. All I needed to do was request a cross-platform swap, sign a Software destruction agreement and pay for shipping--simple, right?
It has now taken over a MONTH of emailing and faxing a "Software Destruction" agreement, whereby I promise to get rid of my PC version so they can give me the MAC version. No problem, I thought, I can do that. Unfortunately it seemed to be more difficult to fax and/or email this blasted document. Every time I thought I had it, I got a confirmation email that something was submitted, I waited and waited and got nothing. I'd then call Tech Support and, after telling my tale all over again, was told that they received it and are processing it.
So, I'd wait and when nothing happened I'd send another email. After a confirmation email I got another email telling me they DIDN'T receive the document and I would have to send it again! Aargh!!
This went on for over a month. I send another 2 emails--this time pretty curt--asking them what the $%^ was going on and how many times do I have to send the darn document and where the &^%& is my software!
Then, FINALLY, I got home after work and there was a little package at the door with my long awaited software--geez, I'd just about given up on it.
Anyway, all is well. CS4 is installed on my MAC and working very well. I haven't noticed ANY of the problems I'd had on my old pc! YEAH!

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